5 Insights To Build Excellent Citizen Communications

In today’s increasingly demanding environment, citizens require more support than ever before, underscoring the vital importance for all public sector organisations to strive for maximum efficiency and responsiveness. What’s the best way to do this? GovNews, collaborating with our partner RingCentral, conducted a survey within the public sector, seeking insights into their challenges and communication…

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The Importance of Business Continuity for Payroll

Paying employees is fundamental to every organisation and a timely, accurate and compliant payroll delivery relies on technology, robust process, and a competent, well-trained payroll team. Every organisation is subject to somewhat unique terms and conditions of employment, requiring different combinations of people, process, and technology. But what happens when something disrupts this combination and…

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Maximising communication in the public sector through effective procurement

Jason Lusty, Senior Business Development Manager at CFH Docmail Limited explains how choosing the right communications partner can help organisations manage their communication spend whilst delivering improved outcomes. Public sector organisations are finding themselves increasingly under pressure to not only deliver the very best services to their audiences but to achieve efficiency savings and justify…

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Knocking down the barriers to digital transformation

Although, digital transformation has recently grown, for many organisations, digital transformation strategies are frequently surpassed by business demands. Robert Lindsey, managing director, Certes IT Agility Ability™, addresses the various barriers to digital transformation and discusses how organisations can strengthen strategies to secure successful outcomes. Decreasing the digital acceleration gap A study in May 2022 reported…

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Old technologies, new problems: tackling legacy IT requires a shift in mindset

The Government Commercial Function describes Legacy IT as a ‘multi-billion-pound problem’. Civica’s Executive Director (Central Government), Steve Thorn explains how a change in mindset can help to tackle this burning issue across the public sector. Over the past few months, I’ve written at length in this magazine about the ‘data dilemma’ across our public services.…

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Diversity and Inclusion strategy leads to reduced turnover

The UK workforce is more diverse than it has ever been, which is great news for those looking beyond political correctness and implementing fair policies and working practices; looking to make a real difference. When diversity, equality, and inclusion (DEI) are taken seriously in the workplace, the organisation benefits from a larger and more diverse…

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Has summer works procurement changed?

The education sector is well versed in procuring built environment work to be carried out during the summer months, but it’s come to the attention of our regional manager Emma Hesbrook that due to current market constraints there is a greater need than ever before for the planning process to be initiated earlier. There are…

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Accelerate Council Refunds with Virtual Payment Cards

Whilst there is a long and growing list of options available to public sector organisations to collect money from bill payers, tenants and taxpayers, large scale distribution of payments has for a long time been a far more complex challenge. The days of large-scale cheque issuance are quickly (and thankfully) becoming a distant memory. An…

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